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Archive for the ‘Customer Service’ Category


In Business, Canada, Celeb, Customer Service, From Coast to Coast to Coast, Government, Have to Laugh, Media, The CBC, YouTube on November 30, 2011 at 07:47

Just a tad…

The good people at Friends of Canadian Broadcasting have put out new ads to show a “worst-case scenario arising from the government’s hostile attitude toward the CBC.” Enjoy!

CBC’s The National Redone

CBC has been sold to a US Investor and Wrestler Promoter

CBC Radio Remix 666



Ottawa (29 November 2011) The Conservative Party is gaining the trust of voters when it comes to Canadian culture and the CBC, but that trust could quickly evaporate if forecast cuts to the national public broadcaster’s parliamentary allocation come to pass.

These findings emerge from a national opinion survey sponsored by the watchdog group Friends of Canadian Broadcasting.

If Stephen Harper’s criticism of Canadian culture during the 2008 election campaign that many observers believe cost the Conservative Party a majority government was the low point in the public’s estimation of Mr. Harper’s trustworthiness on cultural matters, this survey provides some good news for the Prime Minister.

The survey found that the Conservative Party leads the other two major parties as the most trusted to handle matters of national culture and identity (Conservative Party 27%; NDP 24%; and Liberal Party 14%). 

The Conservative Party is most trusted by 3 in 10 voters (29%) to protect the CBC, second behind the NDP, which enjoys the trust of almost half of voters (46%) and ahead of the Liberal Party (25%).

“The Conservatives promised time and again before and during the election campaign to maintain or increase CBC funding.[1] It would appear Canadians, who in overwhelming numbers support public broadcasting, are responding in a supportive way,” said Friends spokesperson Ian Morrison.

But, the survey also found that the government’s hostility toward the national public broadcaster and its cost-cutting agenda could put the Conservative Party off side with voters, a strong majority of whom want to see the CBC’s budget maintained or enhanced.

  • When asked what advice they would give their MP on how to vote in the House of Commons concerning funding for CBC, 46% would counsel maintaining CBC funding at current levels, while another 23% would advise their MP to vote in favour of an increase. Only 17% favour decreasing CBC funding.
  • 52% believe that Canada’s level of funding of its public broadcaster is insufficient to maintain a unique and vibrant Canadian identity and culture vs. 21% who disagree.

“A ten percent cut to the CBC’s budget, as the Conservatives are contemplating, would have devastating consequences that would be visible and of great concern to the vast majority of Canadians.  In addition, the steady attack on the CBC by various government MPs could change the direction of public support in on this issue,” Morrison said.

CBC budget cuts could undermine the Conservatives’ new-found trust on matters related to culture and put them at odds with a majority of their own base.  Among Conservative Party supporters:

  • 57% would advise their MP to maintain or increase funding for the CBC.
  • 63% think the CBC plays an important or very important role in protecting Canadian culture and identity.
  • 64% give the CBC high marks for meeting its mandate to inform, enlighten and entertain
  • 70% believe that the federal government should be somewhat or very responsible for ensuring that Canadian programming and content on television and radio is protected.

Voters who identify the Conservatives as their second choice also strongly support public broadcasting:

  • 81% would tell their MP to maintain or increase funding for the CBC.
  • 78% think the CBC plays an important or very important role in protecting Canadian culture and identity.
  • 84% give CBC high marks for meeting its mandate to inform, enlighten and entertain
  • 75% believe that the federal government should be somewhat or very responsible for ensuring that Canadian programming and content on television and radio is protected.

The survey found that Prime Minister Harper and his Conservative government carry a reputation for being hostile to Canadian culture and the CBC:

  • Half (52%) of Canadians think Canada’s level of public broadcaster funding is insufficient to maintain a unique and vibrant Canadian identity and culture, and 55% think Canada’s level of public broadcaster funding is indicative of the federal government’s treatment of the cultural sector overall.
  • Half (50%) think the Harper government is underfunding the CBC so that it can turn it into a private, commercial broadcaster. Only one in four agree that privatizing and commercializing the CBC is the right thing to do.

CBC remains extremely popular with Canadians, who by wide majorities give the CBC high marks for meeting its mandate to present programs that inform, enlighten and entertain (77%) as well as its mandate to serve the broadcasting needs of Canada’s regions (68%)

In defence of our national public broadcaster, Friends of Canadian Broadcasting is launching STOP THE CBC SMACKDOWN, a satiricaonline campaign calling on the Conservative government to keep its election promise to maintain or increase CBC funding.

“This effort dramatizes what is perhaps our greatest fear – one that grows with each passing day’s events on Parliament Hill – that the Conservative government secretly intends to privatize some or all of our national public broadcaster, selling it to the highest bidder.  Two SMACKDOWN videos portray this worst-case scenario arising from the government’s hostile attitude toward the CBC,” says Friends’ spokesperson Ian Morrison.

The videos feature messages from the new CBC’s new owner, Lance Fury.

A personal friend of the Prime Minister and a former professional wrestling promoter from the US, Lance has purchased the CBC for an undisclosed amount.  In his video messages, the new owner-operator of the former public broadcaster outlines a radical overhaul of CBC News and his plans to introduce commercial advertising to CBC Radio.

Fury says, “Canadians are gonna love this.  I mean, let’s be honest.  They’re very unique in that they’re just like Americans, except for the Quebeckians, who are more like the Puerto Ricans.  But now that I’m here, there will be something for everyone.  But don’t worry Canada, I won’t be touchin’ your wheat.”

“As the survey demonstrates, the CBC continues to enjoy high levels of public esteem.  The video campaign is about lifting those numbers off the page to demonstrate that without great care and support for our national public broadcaster, the new found gains in public trust the Conservatives have achieved could be short lived,” Morrison said.

The online survey of 2022 adult Canadians conducted from November 4 to 10 has a margin of error of +/- 2.18%, 19 times out of 20.  The survey was designed and administered by political scientists, Daniel Rubenson, Associate Professor at Ryerson University and Peter Loewen, Assistant Professor at the University of Toronto.  The survey was fielded by the national polling firm Angus Reid/Vision Critical.

Don’t hate Nickelback

In Canada, Customer Service, Have to Laugh, Media, People that Matter, South of the boarder, Sports, YouTube on November 25, 2011 at 10:04

Just a tad…

It couldn’t have been easy for Chad and the boys.  Talk about a rough start.  The hard knocks band from Hanna, Alberta, released their third album Silver Side Up on Tuesday, September 11, 2001.  But since that day, Nickelback has raked up 32 Awards from Billboard Music, AMA’s, MuchMusic Video, The Grammy’s and The Juno’s.  They’ve sold more than 50 Million records.  So why so much hate for this truly Canadian band?  The answer may never fully be understood.

“There’s almost something fun about disliking Nickelback,” says Sam Sutherland with Toronto-based AUX TV, which created the Nickelblock plug-in for Firefox and Google Chrome. “I think it bonds people.”

It’s a meme, a sort of pop cultural flu, says Robert Belton, a professor in the faculty of creative and critical studies at the University of British Columbia. “Someone somewhere said, ‘Nickelback stinks,’ and it was funny, so everybody else piled on, whether they actually think that or not.”

Well, not everyone has been piling on – the Canadian Football League petition only had 52 signatures as of Wednesday.”

Well here’s hoping the City of Detroit made it through their Thanksgiving Day game shedding more tear for the Lion’s 27 – 15 loss to the Green Bay Packers than to Nickelback’s halftime performance.


The letter reads as follows:

“This game is nationally televised, do we really want the rest of the US to associate Detroit with Nickelback? Detroit is home to so many great musicians and they chose Nickelback?!?!?! Does anyone even like Nickelback? Is this some sort of ploy to get people to leave their seats during halftime to spend money on alcoholic beverages and concessions? This is completely unfair to those of us who purchased tickets to the game. At least the people watching at home can mute their TVs. The Lions ought to think about their fans before choosing such an awful band to play at halftime.”





Here’s Nickelback’s response on Funny or Die ~

Is it the end of the world yet? Bieber makes ’em scream!

In Celeb, Customer Service, Have to Laugh on November 22, 2011 at 14:21

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It’s a precursor to 2012.  Enjoy!


William Shatner’s Rescue 911 redux

In Canada, Customer Service, Entertainment, Gravy, Loss of Life, YouTube on November 18, 2011 at 13:42

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Only William Shatner can keep you safe from TURKEY FIRE!  Thanks State Farm


Rob Ford is now the ‘worst person in the world’

In Canada, Customer Service, Have to Laugh, Media, The CBC, Toronto on October 29, 2011 at 22:09

Just a tad,

Now to be fair, Keith Olbermann’s Countdown dubs different people ‘worst person in the world’ on a daily basis but you have to love that an American news program feels that our major needs some extra exposure to the US masses.  Thanks Rob.  Thanks for everything.

(fast forward to 2:14)


Show Me The Gravy Rob Ford

In Customer Service, Gravy, Have to Laugh, Toronto, Transportation, TTC on September 14, 2011 at 12:29

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Paging Miller.  Paging David Miller.  Poor Rob Ford.

From Natalie Alcoba in the National Post, “The results are considered to be accurate plus or minus 3%, 19 times out of 20. Age or regional specific results are less accurate. Forum Research paid for the poll “as a public service.” The Mayor’s office did not immediately respond to a request for a comment.

Forum also asked residents what they thought about specific cuts. It found:

84% disapprove of cancelling late night buses (a measure that is not contemplated by the TTC)
79% disapprove of closing libraries, 70% against cutting hours
73% oppose selling the Toronto Zoo
61% oppose selling the city’s three theatres, the Sony Centre, the St. Lawrence Centre and the Toronto Centre for the Performing Arts
76% disapprove cutting childcare spaces
68% disapprove of selling long term care homes
61% disapprove of eliminating clearing of driveway entrance snow

“Rob Ford campaigned on a promise to cut the gravy, none was found and the reality of cutting services residents rely on — often on a daily basis — is setting in,” Forum Research president Lorne Bozinoff said in a statement. “This has obviously shaken public confidence in his ability to handle the job of mayor.”

Show Me The Gravy!


Mayor Rob Ford owes how much?

In Business, Customer Service, Have to Laugh, Toronto on September 14, 2011 at 09:40

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The gravy!  The gravy!  THE GRAVY!  Looking for some mashed potatoes with that?  What will our Mayor have to cut to clean up this mess?  Colin McConnell writes from the Toronto Star, “There is undoubtedly room for some judicious service reduction, but what’s now being proposed goes too far and in the wrong direction. Indeed, it constitutes nothing less than a re-making of Toronto — not to improve it, but only to run it more cheaply. The overall result will be a shabbier city, both in the physical sense and in terms of its values and aspirations.

Every resident is likely feel some impact, but the heaviest blow is poised to fall on those who depend on city services the most: children, the sick, the destitute, those in need of shelter, and the working poor. That’s just not fair. It’s an inequity that risks undermining a widely held perception of Toronto as a welcoming and progressive city with a strong social conscience. And for what?

The cuts, in total, would shave about $100 million from the 2012 budget — just a fraction of what the Ford administration claims it needs to close a $774-million shortfall.

Had Ford introduced a modest property tax increase this year, and been smarter in how he eliminated Toronto’s unpopular motor vehicle tax, he would have millions more dollars in hand right now. More services might be spared. But the city’s gravy-obsessed mayor fumbled the financial file from the start, and the people of Toronto will ultimately have to pay.”

He’s screwed.  Correction, we are screwed.  Thanks Etobicoke.  You voted for the right man.



Don’t be shocked: Doug Ford doesn’t know you either

In Authors, Celeb, Customer Service, Have to Laugh, Media, Politico, Toronto on August 11, 2011 at 21:13

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Norman you don’t understand.  Doug Ford doesn’t have time to figure out who’s who.  Unless you got elected, you just don’t matter.  So sit back and shut up.  Again Toronto, you voted for the guy.


You can read David Rider’s full article in The Toronto Star here–norman-jewison-wades-into-ford-atwood-spat

“Acclaimed Canadian director Norman Jewison says he was “shocked” by Doug Ford’s dismissive comments on Margaret Atwood, accusing the city councillor of betraying the author and all Canadian artists.

Asked by CBC Radio if he had any comment on Ford’s statement last month — after Atwood criticized his desire to close libraries — that, “If she walked by me, I wouldn’t have a clue who she is” — the 85-year-old director of films including Moonstruck and Jesus Christ Superstardidn’t hold back.

“I don’t think we celebrate our artists like we should and other countries celebrate them. So when you get somebody in Toronto on the city council and he doesn’t know who Margaret Atwood is, that’s shocking to me. I’m just absolutely shocked,” he said.

“The world knows who Margaret Atwood is. I mean, why doesn’t he?” said Jewison, the Toronto-born, U of T-educated founder of the Canadian Film Centre on Bayview Ave.

“Where does he live — in a hole somewhere?”

Doug, let me introduce you to Toronto Born, Norman Jewison

Bomsom Buddies: Harper & Ford, sitting in a tree…

In Customer Service, Government, Have to Laugh, Toronto on August 4, 2011 at 20:38

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I’ll let the video tell the story, but enjoy the picture too.


Sorry all if you’re looking for the video you may want to read this from the Toronto Star’s Tim Harper


And the video?

“We were surprised that someone would do that,” said one senior Conservative who attended.

“You would like to think that when people come to these events, they come with the best intentions and motives.”

Harper’s office apparently felt the same.

Calls were placed to organizers as soon as the video went up.

Guest lists were sought in a bid to find who had posted it to YouTube and by Thursday morning, it was down.

A spokesperson for Harper would only say that the video had been removed by the person who posted it.

“In today’s day and age the operating assumption is that everything is being taped,” Andrew McDougall said…”




Atwood for Mayor of Toronto…or The Leftie Pinko’s Strike Again!

In Authors, Customer Service, Government, People that Matter, Toronto on July 31, 2011 at 19:48

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So this isn’t really going to happen but lets just dream for a moment…With only 1220 left of Ford Days starting her campaign Monday, on the civic holiday, the 71 year old steps onto the platform at 789 Yonge Street  (Toronto Reference Library) to ask the citizens of Toronto to take back their city.  ‘It starts with closing or privatizing libraries but continues down a slippery slop of destroying the backbone of Toronto’s arts, culture and heath.  I stand here to issue a challenge to the people in Toronto.  Help me transform this city to what it should be.  Use tax money the way it should be used…”.  The crowd of nearly 5,000 march down to City Hall giving Rob Ford a message that in a 3 years in a bit he’ll be tossed out like the rest of the garbage.  Oh what a dream


You can read Chloé Fedio ‘s full article in the Toronto Star  here–doug-ford-comments-spark-atwood-for-mayor-movement

More than 5,000 people have “liked” a Facebook page encouraging Atwood to run for mayor.

“So, apparently, you need to be elected to be heard,” Julia Vyse posted on the page.

“This would be brilliant! And a good way to solve a lot of our problems as a city,” wrote Heather Danter.

The Twitterverse is also encouraging the author to run for mayor. Users are Tweeting signs endorsing her future as a politician, including sidewalk chalkboards at a French bistro in Parkdale and a café on Queen St. W.

The “Atwood for Mayor” movement includes a greater discussion about the value of libraries, and that’s evident on the author’s Twitter feed.”


You can read Ray Argyle ‘s full blog page here

” So how about it, Margaret Atwood. Would you run for Mayor?

Anyone who knows her knows that Margaret Atwood could never fill the role of a back-slapping politician.  But she wouldn’t be the first artist to go for political office. I’m thinking of Vaclav Havel, the Czech playwright and poet dissident who was the President of free Czechoslovakia and then the Czech Republic. Or Jan Paderewski, the great Polish composer and pianist who was the second Prime Minister of an independent Poland after the First World War.

Would Ms. Atwood have the interest, the stamina, or the ability to withstand the inanities of a political life? Anyone who’s been through the ordeal of author tours as she has, surely has the stamina. Age is not a factor. Look at Hazel McCallion, long-serving mayor of neighboring Mississauga, and at 90 only now is in what will be her final term.

But let’s face it, Margaret Atwood running for Mayor of Toronto is a highly unlikely prospect.

Let’s suspend disbelief for a moment, and pretend Toronto voters could choose between Atwood and Ford in the next election.The campaign would be highly entertaining, pitting culture against the barbarians. However, like all things political, it probably wouldn’t be fought on any rational understanding of issues facing the city. The Ford forces would depict Margaret Atwood as a “tax and spend liberal.” She’d fight back, brilliantly, but perhaps not successfully.

The library controversy is a case in point. It would be nice to have a rational discussion of the cost/benefits of the city’s chain of libraries. Doug Ford claimed, erroneously, there were more branches in  his Etobicoke district than there were Tim Hortons coffee shops. Not true, but what’s that got to do with it?”