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Archive for the ‘Business’ Category

Hockey Night in Canada sans the #CBC

In Business, Canada, Customer Service, Have to Laugh, Hockey, Sports, The CBC, YouTube on May 29, 2012 at 16:24

Just a tad…

“Rogers Media is broadly hinting for the first time Tuesday that it would be keen to win the television rights that the CBC has held for six decades.

Broadcasters pay the National Hockey League for these lucrative rights, whose costs have been rising substantially.

In 2007, when HNIC’s rights were last on the auction block — the price the CBC paid was not revealed, but media reports suggested it ranged from $90 million to $100 million for the six-year contract, up $20 million from the previous deal.” via CBC

Loose our 2nd national anthem to TSN then loose the only reason to watch hockey in Canada to Sportsnet.  Thank goodness I’ve got CBCRadio3 (no pun)


When a Leaf says it’s sorry.

In Business, Customer Service, Hockey, Me Myself & I, Toronto on April 10, 2012 at 11:26

Just a tad…

I’m not sure this is enough…but I’m listening.  The Ten Commandments of Customer Service

Know who is boss. You are in business to service customer needs, and you can only do that if you know what it
is your customers want. When you truly listen to your customers, they let you know what they want and how you
can provide good service. Never forget that the customer pays our salary and makes your job possible.

Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the
customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they
feel. Beware of making assumptions – thinking you intuitively know what the customer wants. Do you know what
three things are most important to your customer? Effective listening and undivided attention are particularly
important on the show floor where there is a great danger of preoccupation – looking around to see to whom else
we could be selling to.

Identify and anticipate needs. Customers don’t buy products or services. They buy good feelings and solutions to
problems. Most customer needs are emotional rather than logical. The more you know your customers, the better
you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming

Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways
to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to
generate good feelings about doing business with you. Customers are very sensitive and know whether or not you
really care about them. Thank them every time you get a chance. On the show floor be sure that your body
language conveys sincerity. Your words and actions should be congruent.

Help customers understand your systems. Your organization may have the world’s best systems for getting things
done, but if customers don’t understand them, they can get confused, impatient and angry. Take time to explain
how your systems work and how they simplify transactions. Be careful that your systems don’t reduce the human
element of your organization.

Appreciate the power of “Yes”. Always look for ways to help your customers. When they have a request (as long
as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business
with you easy. Always do what you say you are going to do.

Know how to apologize. When something goes wrong, apologize. It’s easy and customers like it. The customer
may not always be right, but the customer must always win. Deal with problems immediately and let customers
know what you have done. Make it simple for customers to complain. Value their complaints. As much as we
dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to
make them feel comfortable.

Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to
elevate yourself above the competition. Consider the following:
◦    What can you give customers that they cannot get elsewhere?
◦    What can you do to follow-up and thank people even when they don’t buy?
◦    What can you give customers that is totally unexpected?

Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways
in which you can find out what customers think and feel about your services.
◦    Listen carefully to what they say.
◦    Check back regularly to see how things are going.
◦    Provide a method that invites constructive criticism, comments and suggestions.

Treat employees well. Employees are your internal customers and need a regular dose of appreciation. Thank them
and find ways to let them know how important they are. Treat your employees with respect and chances are they
will have a higher regard for customers. Appreciation stems from the top. Treating customers and employees well
is equally important.


Roller Derby comes to Canada

In Business, Canada, Entertainment, The World Comes To Toronto, Toronto, YouTube on December 2, 2011 at 23:47

Just a tad…

Starting on Thursday and continuing until Sunday, the Roller Derby World Cup is being held at Downsview Park in Toronto.

The National Post was nice enough to provide a graphical break down of what this is all about.



In Business, Canada, Celeb, Customer Service, From Coast to Coast to Coast, Government, Have to Laugh, Media, The CBC, YouTube on November 30, 2011 at 07:47

Just a tad…

The good people at Friends of Canadian Broadcasting have put out new ads to show a “worst-case scenario arising from the government’s hostile attitude toward the CBC.” Enjoy!

CBC’s The National Redone

CBC has been sold to a US Investor and Wrestler Promoter

CBC Radio Remix 666



Ottawa (29 November 2011) The Conservative Party is gaining the trust of voters when it comes to Canadian culture and the CBC, but that trust could quickly evaporate if forecast cuts to the national public broadcaster’s parliamentary allocation come to pass.

These findings emerge from a national opinion survey sponsored by the watchdog group Friends of Canadian Broadcasting.

If Stephen Harper’s criticism of Canadian culture during the 2008 election campaign that many observers believe cost the Conservative Party a majority government was the low point in the public’s estimation of Mr. Harper’s trustworthiness on cultural matters, this survey provides some good news for the Prime Minister.

The survey found that the Conservative Party leads the other two major parties as the most trusted to handle matters of national culture and identity (Conservative Party 27%; NDP 24%; and Liberal Party 14%). 

The Conservative Party is most trusted by 3 in 10 voters (29%) to protect the CBC, second behind the NDP, which enjoys the trust of almost half of voters (46%) and ahead of the Liberal Party (25%).

“The Conservatives promised time and again before and during the election campaign to maintain or increase CBC funding.[1] It would appear Canadians, who in overwhelming numbers support public broadcasting, are responding in a supportive way,” said Friends spokesperson Ian Morrison.

But, the survey also found that the government’s hostility toward the national public broadcaster and its cost-cutting agenda could put the Conservative Party off side with voters, a strong majority of whom want to see the CBC’s budget maintained or enhanced.

  • When asked what advice they would give their MP on how to vote in the House of Commons concerning funding for CBC, 46% would counsel maintaining CBC funding at current levels, while another 23% would advise their MP to vote in favour of an increase. Only 17% favour decreasing CBC funding.
  • 52% believe that Canada’s level of funding of its public broadcaster is insufficient to maintain a unique and vibrant Canadian identity and culture vs. 21% who disagree.

“A ten percent cut to the CBC’s budget, as the Conservatives are contemplating, would have devastating consequences that would be visible and of great concern to the vast majority of Canadians.  In addition, the steady attack on the CBC by various government MPs could change the direction of public support in on this issue,” Morrison said.

CBC budget cuts could undermine the Conservatives’ new-found trust on matters related to culture and put them at odds with a majority of their own base.  Among Conservative Party supporters:

  • 57% would advise their MP to maintain or increase funding for the CBC.
  • 63% think the CBC plays an important or very important role in protecting Canadian culture and identity.
  • 64% give the CBC high marks for meeting its mandate to inform, enlighten and entertain
  • 70% believe that the federal government should be somewhat or very responsible for ensuring that Canadian programming and content on television and radio is protected.

Voters who identify the Conservatives as their second choice also strongly support public broadcasting:

  • 81% would tell their MP to maintain or increase funding for the CBC.
  • 78% think the CBC plays an important or very important role in protecting Canadian culture and identity.
  • 84% give CBC high marks for meeting its mandate to inform, enlighten and entertain
  • 75% believe that the federal government should be somewhat or very responsible for ensuring that Canadian programming and content on television and radio is protected.

The survey found that Prime Minister Harper and his Conservative government carry a reputation for being hostile to Canadian culture and the CBC:

  • Half (52%) of Canadians think Canada’s level of public broadcaster funding is insufficient to maintain a unique and vibrant Canadian identity and culture, and 55% think Canada’s level of public broadcaster funding is indicative of the federal government’s treatment of the cultural sector overall.
  • Half (50%) think the Harper government is underfunding the CBC so that it can turn it into a private, commercial broadcaster. Only one in four agree that privatizing and commercializing the CBC is the right thing to do.

CBC remains extremely popular with Canadians, who by wide majorities give the CBC high marks for meeting its mandate to present programs that inform, enlighten and entertain (77%) as well as its mandate to serve the broadcasting needs of Canada’s regions (68%)

In defence of our national public broadcaster, Friends of Canadian Broadcasting is launching STOP THE CBC SMACKDOWN, a satiricaonline campaign calling on the Conservative government to keep its election promise to maintain or increase CBC funding.

“This effort dramatizes what is perhaps our greatest fear – one that grows with each passing day’s events on Parliament Hill – that the Conservative government secretly intends to privatize some or all of our national public broadcaster, selling it to the highest bidder.  Two SMACKDOWN videos portray this worst-case scenario arising from the government’s hostile attitude toward the CBC,” says Friends’ spokesperson Ian Morrison.

The videos feature messages from the new CBC’s new owner, Lance Fury.

A personal friend of the Prime Minister and a former professional wrestling promoter from the US, Lance has purchased the CBC for an undisclosed amount.  In his video messages, the new owner-operator of the former public broadcaster outlines a radical overhaul of CBC News and his plans to introduce commercial advertising to CBC Radio.

Fury says, “Canadians are gonna love this.  I mean, let’s be honest.  They’re very unique in that they’re just like Americans, except for the Quebeckians, who are more like the Puerto Ricans.  But now that I’m here, there will be something for everyone.  But don’t worry Canada, I won’t be touchin’ your wheat.”

“As the survey demonstrates, the CBC continues to enjoy high levels of public esteem.  The video campaign is about lifting those numbers off the page to demonstrate that without great care and support for our national public broadcaster, the new found gains in public trust the Conservatives have achieved could be short lived,” Morrison said.

The online survey of 2022 adult Canadians conducted from November 4 to 10 has a margin of error of +/- 2.18%, 19 times out of 20.  The survey was designed and administered by political scientists, Daniel Rubenson, Associate Professor at Ryerson University and Peter Loewen, Assistant Professor at the University of Toronto.  The survey was fielded by the national polling firm Angus Reid/Vision Critical.

Harper Hearts Asbestos?

In Business, Canada, Cancer, Loss of Life, Politico, YouTube on November 24, 2011 at 23:42

Just a tad…

Well maybe not love but he’s got to be kicking a screaming at the fact our two  largest Asbestos mines (Jeffrey Mine in Asbestos, Que. and Lac d’amiante du Canada in Thetford Mines, Que.) have shut down.  Dang it!

“Canada’s once-mighty asbestos sector has ground to a halt for the first time in 130 years, as production of the controversial fibre has stalled in both of the country’s mines.

A shutdown this month marked a historic milestone for the Canadian asbestos industry, which at one time dominated world production and led to the construction of entire towns in Canada.

Proponents of the industry insist it’s way too early write the obituary on Canadian asbestos; they’re hoping to start digging again as soon as the spring.”  Read the full article here




Justin Bieber by the Numbers

In Business, Canada, Media, Music, People that Matter, YouTube on November 6, 2011 at 12:12

Just a tad…

Born in London, Ontario; raised in Stratford, ON; groomed on YouTube, our Canadian phenom is a bubble that just won’t pop.  Even with a tabloid sized story of Justin being a pint sized baby daddy, his numbers do not lie.  Bieber for Prime Minister? You never know.


Mayor Rob Ford owes how much?

In Business, Customer Service, Have to Laugh, Toronto on September 14, 2011 at 09:40

Just a tad…

The gravy!  The gravy!  THE GRAVY!  Looking for some mashed potatoes with that?  What will our Mayor have to cut to clean up this mess?  Colin McConnell writes from the Toronto Star, “There is undoubtedly room for some judicious service reduction, but what’s now being proposed goes too far and in the wrong direction. Indeed, it constitutes nothing less than a re-making of Toronto — not to improve it, but only to run it more cheaply. The overall result will be a shabbier city, both in the physical sense and in terms of its values and aspirations.

Every resident is likely feel some impact, but the heaviest blow is poised to fall on those who depend on city services the most: children, the sick, the destitute, those in need of shelter, and the working poor. That’s just not fair. It’s an inequity that risks undermining a widely held perception of Toronto as a welcoming and progressive city with a strong social conscience. And for what?

The cuts, in total, would shave about $100 million from the 2012 budget — just a fraction of what the Ford administration claims it needs to close a $774-million shortfall.

Had Ford introduced a modest property tax increase this year, and been smarter in how he eliminated Toronto’s unpopular motor vehicle tax, he would have millions more dollars in hand right now. More services might be spared. But the city’s gravy-obsessed mayor fumbled the financial file from the start, and the people of Toronto will ultimately have to pay.”

He’s screwed.  Correction, we are screwed.  Thanks Etobicoke.  You voted for the right man.



Hitchhiker’s Guide to the Galaxy was written by a Canadian…really?!

In Business, Canada, Entertainment, Have to Laugh, Media, Vancouver, Video Games on August 11, 2011 at 11:52

Just a tad,

Will alright that might be a tad false.  The late Douglas Adams was born in Cambridge, England but one of his famous props will have a bunch of Canadians bringing it to life.  The Vancouver based indie developer Hothead Games is producing a Hitchhikers Guide app for iOS devices later this fall.


Babel Fish

Pan Galactic Gargle Blaster

If you enjoyed the show, you know that the guide was the real star of it.  The full press release is below.  Remember “Don’t Panic”


VANCOUVER – August 10, 2011
Hothead Games today announced that an interactive edition of the beloved The Hitchhiker’s Guide to the Galaxy will be released this fall for iPhone, iPad, and iPod touch.

The Hitchhiker’s Guide to the Galaxy app is an authentic experience, allowing fans to feel like they’re holding the device that Douglas Adams described over thirty years ago. Users can learn all about the importance of towels, vogons, Milliways, the Babel Fish, a Pan Galactic Gargle Blaster, how to survive in space, and more, all in this friendly app.

“We really focused on taking existing Guide entries and presenting them in a new, interactive way,” commented Joel DeYoung, Hothead Producer. “We have so much respect for the original that we had to stay true to the style of Douglas Adams, and deliver an app that feels familiar to fans, but updated for today’s devices.”
For more about the upcoming The Hichhiker’s Guide to the Galaxy app, visit

For more about Hothead Games, visit:


Alright..You can Blame Canada!

In Business, Canada, Government on August 8, 2011 at 15:20

Just a tad…

His name is Nikola Swann! Bring it on USA.  We’ll take you down another letter A.


You can read the full article in FP


The primary analyst on Standard & Poor’s cut to the U.S. credit rating is a Canadian.

Nikola Swann, based in S&P’s offices in Toronto, was one of a committee of senior analysts around the world who pulled the trigger on the cut to AA+  from AAA on Friday night, a decision which has faced intense criticism from Washington.

Mr. Swann said S&P’s action boiled down to three reasons: politicians in Washington are taking too to long to come to a final plan to bring the country’s finances to order, American citizens themselves seem to be largely unaware of, or are hugely divided over which route to take and the deficit reduction measures currently planned are simply not big enough.

“The debt debate has dragged on without any policy distractions…and what we see is very little progress,” Mr. Swann said in an interview Saturday evening…”


The Top 100 Canadian Singles by Bob Mersereau

In Authors, Business, Canada, East Coast, Entertainment, Media, Music, People that Matter, The CBC, Writers on September 30, 2010 at 08:37

Bob Mersereau also wrote The Top 100 Canadian Albums in 2007.

You can purchase either book

here and